Finding the right path to automation backed by AI and data

Communications service providers (CSPs) are continuing to face higher costs, tighter margins and fierce competition.

Join this session to learn how CSPs can improve processes across the business with a commonsense approach that follows a measured path to automation and AI by leveraging your data and avoiding common pitfalls along the way. 

• How CSPs can avoid ‘only digitizing’ and building legacy business models in new technology stacksS
• Specific functions where AI can catalyse a CSPs automation strategy even across complex multi-vendor IT architectures
• What Salesforce are seeing from their CSP customers who are leveraging their CRM data to optimise their service fulfilment and other business processes 
• Specific goals of high levels of automation for CSPs and emerging best practices for the next generation of telcos