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Delivering new connectivity experiences with AI-powered service management

07 Mar 2024
1 hr
Delivering new connectivity experiences with AI-powered service management

Sponsored by:

Cognizant
ServiceNow

Delivering new connectivity experiences with AI-powered service management

In today's rapidly evolving digital landscape, telecom operators face a pivotal challenge: to meet the demands of businesses with connectivity and services that transcend traditional offerings. With the advent of 5G and software-defined networking (SDN), businesses require a level of assurance that goes beyond mere connectivity – they need reliability, security, and performance that align with their critical operations.

Enterprises are seeking assurance that cellular connectivity can seamlessly support their mission-critical applications and workloads. To meet this demand, operators must redefine their approach to service management.

Learn how to harness the power of AI and GenAI-driven automation to gain a comprehensive view of your data. By correlating customer experience with real-time network insights, operators can proactively resolve issues before they impact business operations.

Join us to explore:

  • Evolving demands of businesses in the digital landscape
  • Implications of 5G and SDN on telecom services management
  • How AI and GenAI-driven automation can redefine service management
  • Discover proactive techniques for uninterrupted business connectivity
Shashi Bhagavathula

Shashi Bhagavathula

Telco Consulting Leader

Cognizant

Dario Dibella

Dario Dibella

Director, Global Alliances & Channels

ServiceNow

Mark Newman

Mark Newman

Chief Analyst

TM Forum