Counter intelligence: using AI to improve the customer experience

Join this discussion on how AI can be applied within an omnichannel strategy to deliver improved digital support to your customers, as well as augment the performance of the call centre - not just in terms of providing a better experience for customers, but also how it improves the working life of agents (EX).

Join us to learn:

• How to increase the deployment and effectiveness of AI
• Next big trends in deploying AI to improve CX
• How judiciously employed AI will make CSPs more competitive
• How to use AI to protect customers and give them greater security