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Gain insights on how judiciously employed AI will make CSPs more competitive and what the next big trends will be in deploying AI to improve customer experience (CX).
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Counter intelligence: using AI to improve the customer experience
Join this discussion on how AI can be applied within an omnichannel strategy to deliver improved digital support to your customers, as well as augment the performance of the call centre - not just in terms of providing a better experience for customers, but also how it improves the working life of agents (EX).
Join us to learn:
Susan White
Head of Strategy and Portfolio Marketing
Netcracker
Matthew Sanchez
Global Chief Data & AI Officer
Tecnotree
