AI for Billing, Billing for AI

Making the case for transforming the billing function within the CSP business can be difficult given its complexity, the dependency on legacy and, perhaps most importantly, the business risk if a transformation goes wrong. When it comes to AI’s role in the billing function, options are limited given the deterministic requirements of billing and the probabilistic capabilities of AI. However, AI can bring huge benefits in terms of delivering a better billing experience for CSP customers.

This webinar considers how AI can be used to improve the billing function. It also assesses how billing may need to change in the AI era as telecoms operators increasingly use AI to power the services that they are delivering to their customers. Will the consumption-based economics that impact them as users of AI, translate into consumption-based pricing models for the services that they provide?