DTW Ignite: Judging telco Excellence

Every year TM Forum's Excellence Awards recognize real-world examples of innovation by communications service providers (CSPs) and their partners. This year, however, TM Forum received so many strong entries that it created a new category called Impact and Innovation.

So how did the judges choose which six CSPs and supplier partners won the final awards?

Inform caught up with Joann O'Brien, VP Digital Ecosystems, TM Forum, as well as James Crawshaw, Practice Leader, Omdia and Adaora Okeleke Principal Analyst, Analysys Mason, who were members of the impartial panel of 28 judges, for a behind the scenes look into how they reached their decision.