TelecomTV: Internal transformation underway at BT’s Technology unit
Angela Jenner, Transformation Director within the Service Platforms team at BT, discusses how the changing telecoms landscape is impacting the skills and human resource needs at the UK telco, and how increasing process automation is leading to re-skilling and a change in the shape of BT's workforce.
12 Nov 2020
TelecomTV: Internal transformation underway at BT’s Technology unit
TelecomTV is the official news partner of TM Forum’s Digital Transformation World Series (DTWS), which ran from October 7 to November 12. In addition to our own coverage of the event on Inform, we will feature videos and article excerpts from TelecomTV journalists on Inform and in our Stay Informed weekly newsletter.
Internal transformation underway at BT’s Technology unit
Angela Jenner is implementing and communicating the transformation strategy
Evolving technology skills still critical but new ways of working needed
Collaboration and experimentation are vital, says Jenner
What does transformation look like within a modern telco? Following her recent participation in the TM Forum's Digital Transformation World Series 2020 digital event, Angela Jenner, who is the Transformation Director within the Service Platforms team at BT, discusses how the changing telecoms landscape is impacting the skills and human resource needs at the UK telco, and how increasing process automation is leading to re-skilling and a change in the shape of BT's workforce.
Recorded November 2020 using TelecomTV’s Smart Studio service.
