Romit Ghose, Senior Director, Product Management, TMT, ServiceNow, outlines how generative AI promises to completely transform the way CSPs carry out operations today.
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Technology and processes key to AI strategies
Generative AI provides the capabilities for CSPs to leverage new opportunities including text-to-code, text-to-flow and knowledge article generation. But it also raises questions around privacy, data and guardrails, and which large language model (LLM) is right for which use case. Romit Ghose, Senior Director, Product Management, TMT, ServiceNow, says CSPs must first understand what implementing and productizing GenAI entails from a technology and process standpoint.
Romit Ghose
Sr. Director Product Management, TMT
ServiceNow
Richard Webb
Senior Analyst
TM Forum