TCS sees surge in AI adoption among telco customers: Akhilesh Tiwari

TCS’s telco customers are adopting AI for three main reasons: to increase IT productivity, improve customer experience and automate network operations, says Akhilesh, and they are seeing significant results. One of TCS's largest telco customers, for example, has reported a 95% improvement in agent efficiency, he says. He also shares TCS’s vision for the future of work with AI, which follows an “assist, augment and transform” approach.