DTW (Digital Transformation World)

Swisscom: Making the Best Experiences Even Better With AI: Dr. Gerd Niehage, Jean-Christophe Laneri and Roz Roseboro

Learn how Swisscom on how they have succeeded with great customer srvice and leverage their AI

Swisscom: Making the Best Experiences Even Better With AI: Dr. Gerd Niehage, Jean-Christophe Laneri and Roz Roseboro

• How Swisscom leverages AI across the customer journey for service excellence
• Learnings from AI adoption at scale
• What’s next for AI in Telco

Dr. Gerd Niehage

CTIO

Swisscom

Jean-Christophe Laneri

Head of SA Cognitive Network Solutions, Ericsson Business Area Cloud Software and Services

Ericsson

Roz Roseboro

Principal Analyst

Omdia