DTW (Digital Transformation World)
Swisscom: Making the Best Experiences Even Better With AI: Dr. Gerd Niehage, Jean-Christophe Laneri and Roz Roseboro
Learn how Swisscom on how they have succeeded with great customer srvice and leverage their AI
22 Jul 2024
Swisscom: Making the Best Experiences Even Better With AI: Dr. Gerd Niehage, Jean-Christophe Laneri and Roz Roseboro
- How Swisscom leverages AI across the customer journey for service excellence
- Learnings from AI adoption at scale
- What’s next for AI in Telco
Dr. Gerd Niehage
CTIO
Swisscom
Jean-Christophe Laneri
Head of SA Cognitive Network Solutions, Ericsson Business Area Cloud Software and Services
Ericsson
Roz Roseboro
Principal Analyst
Omdia
