TM Forum and Huawei hosted a Spotlight Session with several leading operators at DTW23-Ignite to launch a joint whitepaper, “New-generation intelligent operations: the service-centric transformation path”.
Spotlight: Transforming from network-centric to service-centric operations
Representatives from communication service providers (CSPs) Bharti Airtel, Indosat Ooredoo Hutchison, HKT and MTN presented progress and lessons learned from their operations transformation projects, which are detailed as case studies in a new whitepaper, “Next-generation intelligent operations: the service-centric transformation path”. Alex Ng, Senior Consulting Expert at Huawei, discussed the imperative for adopting a service-centric approach and the steps CSPs can take to transform their operations. George Glass, Chief Technology Officer of TM Forum, highlighted that intelligent operations is underpinned by the TM Forum’s Open Digital Architecture and Open APIs, which were developed to increase automation, simplify integration and enable CSPs to deliver new customer-based service operations.
Download the Whitepaper here.