Spotlight interview: Customer experience and business model transformation - key challenges for 2020
23 Oct 2020
Spotlight interview: Customer experience and business model transformation - key challenges for 2020
Hear from James Kirby, Senior Vice President & Head of EMEA, CSG as he discusses key challenges for 2020, how companies can avoid the expensive 'transformation trap' and what to focus on in order to make a profit from 5G in 2021. This spotlight interview is part of TM Forum's Digital Transformation World Series