Shankar Arumugavelu on Verizon's journey from artisanal to industrial AI

TM Forum’s Chief Analyst Mark Newman interviews Shankar Arumugavelu, Senior Vice President and Global CDIO of Verizon, on their automation and AI strategies.

Shankar shares their journey and learning points, including:

• Verizon's move from a diagnostic analytics practice to a predictive and prescriptive approach at scale
• The relationship between the strategy around AI and automation
• Where he thinks Verizon is right now on its AI and automation journey
• The biggest gains and monetization benefits involving marketplaces