DTW (Digital Transformation World)

Revolutionizing NPS: Unveiling the Potential of AI and Digital Twin Technologies: Indra Mardiatna

How revolutionising NPS can help in customer experience management

Revolutionizing NPS: Unveiling the Potential of AI and Digital Twin Technologies: Indra Mardiatna

• How to revolutionize NPS solutions in competitive markets by prioritizing user satisfaction over network performance
• Why prioritize NPS enhancement using proactive big data analysis and digital twin technologies to discover and remedy hotspots of detractors?
• Improve your closed-loop management tactics to fight NPS decline and boost user experience with the help of TM Forum's DT4DI standard
• In a very competitive operator marketplace, how can we elevate NPS to drive sustainable growth?

Indra Mardiatna

CTO

Telkomsel