DTW (Digital Transformation World)

Revolutionizing Customer Service: Telkomsel's Journey with Generative AI and Beyond: Wong Soon Nam

Learn why telcos need GenAI and how it will help shape the future of the industry

Revolutionizing Customer Service: Telkomsel's Journey with Generative AI and Beyond: Wong Soon Nam

• How GenAI is shaping the future of connectivity
• Why telcos need AI
• Deep dive into Telkomsel's journey to enhancing services with AI
• AI-driven future vision to enhance operations, making telcos more responsive and customer-focused

Wong Soon Nam

Chief of Strategy, Planning & Transformation Officer (CSPO)

Telkomsel