DTW (Digital Transformation World)

Reimagining Customer Experience with AI: The Unlocked Power of Network Data

Vodafone shares how network data can boost NPS through cross-functional governance, network experience improvements, and enhanced product and service delivery across the customer journey.

10 Jul 2025

Unlock Hidden NPS Boosters in Network Data: Discover how leveraging network data across the entire customer journey can significantly improve Net Promoter Score (NPS).
Establish Cross-Functional NPS Governance: Learn about an effective operating model for a cross-departmental team dedicated to driving NPS improvements.
Implement a "Network for Network NPS" Practice: Understand how to specifically apply network insights to improve the network experience and directly impact NPS.
Apply Network Data to Enhance Product & Service NPS: Explore practical strategies for using network data to optimize product offerings and service delivery, leading to higher NPS.

Gokhan Umit, NW Quality Customer Insights Manager, Vodafone