Leveraging GenAI for practical approaches to customer experience: Ari Banerjee

GenAI must be used to bring tangible value to CSPs, such as in contact centers or to help them reduce TOC by fewer truck rolls, which also plays into better customer experience Netcracker's security best practices have been adopted as models by the US Homeland Security and, as part of NEC, it has just been ranked as the world's second most sustainable corporation.