Innovating with AI for boosting CX and scaling it for enterprise adoption: Lilac Ilan, Anand Santhanam and Kieran O'Meara

Lilac Ilan, Global Head of Business Development, AI-Powered Telco Operations of NVIDIA, Anand Santhanam, Vice President, Head of Strategy for Communications, Media and Technology segment of Infosys and Kieran O'Meara, CIO of Telstra chat about Innovating with AI for boosting CX and scaling it for enterprise adoption along with its complexities

Innovating with AI for boosting CX and scaling it for enterprise adoption: Lilac Ilan, Anand Santhanam and Kieran O'Meara

FIRESIDE CHAT: Innovating with AI for boosting CX and scaling it for enterprise adoption

• What are complex challenges at scale in customer service operations that AI can address?
• From a CIO perspective what are the challenges to scale the innovations for enterprise adoption?
• Reflection on a Studio/Factor model as a framework for scaling

Lilac Ilan

Global Head BD Telco – AI Powered Operations

NVIDIA

Kieran O'Meara

CIO

Telstra