Hyper-Personalization in the Age of Gen AI: Simon Norton and Jen Hawes-Hewitt
24 Jul 2024
Hyper-Personalization in the Age of Gen AI: Simon Norton and Jen Hawes-Hewitt
- Discuss customer experience challenges faced by CSPs and strategies to address those areas
- Explore how Generative AI can be used to improve customer experience
- Understand how CSPs approach democratizing data to make it more accessible to the workforce as well as customers
- Learn about examples of hyper-personalization interactions that benefit CSPs and how to leverage these learnings
Simon Norton
Head of GNO OSS Operations & Digital Transformation
Vodafone
Jen Hawes-Hewitt
Head of Strategic Initiatives and Solutions, Global Telecom Industry
Google Cloud
