Hyper-Personalization in the Age of Gen AI: Simon Norton and Jen Hawes-Hewitt

24 Jul 2024

Discuss customer experience challenges faced by CSPs and strategies to address those areas
Explore how Generative AI can be used to improve customer experience
Understand how CSPs approach democratizing data to make it more accessible to the workforce as well as customers
Learn about examples of hyper-personalization interactions that benefit CSPs and how to leverage these learnings

Simon Norton

Head of GNO OSS Operations & Digital Transformation

Vodafone

Jen Hawes-Hewitt

Head of Strategic Initiatives and Solutions, Global Telecom Industry

Google Cloud