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DTW (Digital Transformation World)

Hyper-Personalization in the Age of Gen AI: Simon Norton and Jen Hawes-Hewitt

24 Jul 2024

Hyper-Personalization in the Age of Gen AI: Simon Norton and Jen Hawes-Hewitt

  • Discuss customer experience challenges faced by CSPs and strategies to address those areas
  • Explore how Generative AI can be used to improve customer experience
  • Understand how CSPs approach democratizing data to make it more accessible to the workforce as well as customers
  • Learn about examples of hyper-personalization interactions that benefit CSPs and how to leverage these learnings
Simon Norton

Simon Norton

Head of GNO OSS Operations & Digital Transformation

Vodafone

Jen Hawes-Hewitt

Jen Hawes-Hewitt

Head of Strategic Initiatives and Solutions, Global Telecom Industry

Google Cloud