Huawei says agentic AI will reshape the operations process, mode and value metrics

Huawei’s intent is to drive growth in telecoms says Ocean Sun, Chief Marketing Officer, Global Technical Service at Huawei. He gives the example of Huawei ICT Services & Software continually innovating, leveraging best practices and new AI technologies to helpits customers deliver differentiated experience. For example, Huawei has enhanced its CBM, CRM and contact center solutions with AI to streamline processes and support data-driven marketing.

Huawei is also evolving intelligent operations using platform capabilities, process reengineering and AI-driven automation, as outlined in the Intelligent Operations White Paper 3.0. It will build agentic AI for “ultimate closed loop management,” which can cover more scenarios and activities. Sun says this will reshape the operations process, mode and value metrics.

Further, by leveraging large language models, domain-specific AI and network digital twins, Huawei can shift fault management from reactive to proactive, reducing traffic loss and service disruption.

Huawei’s two main kinds of software are for business process agility and digital services. The former includes AI-powered billing and CBS to reduce time to market and improve revenue. The latter includes secure digital financial services like mobile wallets, driving new revenue streams. Sun underlines that Huawei continues collaboration with TM Forum to deepen value creation across the telecom ecosystem, working on Open APIs and BSS for B2B.