How the BSS market is adapting to changing telco demands

Communications service providers (CSPs) worldwide are alike in wanting to offer increasingly personalized, real-time customer experiences, using artificial intelligence, machine learning, and natural language processing.

Where CSPs differ is in the constraints of the markets in which they operate, their service and branding strategy, and their existing technology landscape.

Apostolos Kallis, CCO & Board Member at Etiya and Mark Newman, Chief Analyst, TM Forum, discuss how evolution in the global telecommunications market is impacting global business support systems (BSS) vendors and their customers.