How data, AI and automation are reshaping telco operations

At DTW2025, Cloudera’s Anthony Behan explored how data and AI are revolutionizing the telecommunications landscape. In this interview the discusses the increasing role of data platforms in BSS/OSS integration, network instrumentation, and intelligent service delivery. Behan highlights the importance of data governance and scalable access, while addressing the cultural and skills transformation needed to support telco-to-tech evolution and a more automated telecom infrastructure.