How China Unicom is transforming its digital operations

China Unicom has been investing heavily in building smart networks and operations and innovating its customer experience. Its Deputy General Manager of Intelligence Network and Innovation Center, Ren Fei, discusses its digital operation transformation strategy and implementation to date, as well as its plans for the future in an interview with Kevin Xu, Region Director APAC, TM Forum.

In addition to exploring some of the implementation challenges China Unicom has encountered, Ren Fei shares system design and the business benefits of its new intelligent approach to digital operations, including its ability to optimize user experience. In the video, they also talk about how:

• China Unicom’s smart data platform facilitates data-driven intelligent operations
• Algorithms, models, and service rules enable 5G intelligent operations
• Intelligent operations & maintenance robots help improve quality, reduce costs, and enhance efficiency
• Intelligent broadband network operations empower digital insight, decision-making, and execution