How BT revolutionizes the customer experience and improves operational efficiency with an ODA-driven approach: Josie Smith

Josie Smith, Chief Architect of BT Group discusses the case study on how BT revolutionizes the customer experience and improves operational efficiency with an ODA-driven approach

How BT revolutionizes the customer experience and improves operational efficiency with an ODA-driven approach: Josie Smith

CASE STUDY: How BT revolutionizes the customer experience and improves operational efficiency with an ODA-driven approach 

Josie Smith

Chief Architect

BT Group