Hard Talk: The changing role of the CIO

Telecoms CIO’s are facing an interesting time lately, particularly with the shift Covid-19 has bought alongside evolving customer demands, increased competition, and the demand to adapt to cloud-native ways of working. They are leading the evolution of the telecoms operator and feel the pressure to be cognizant and intrepid, but how much so? What can help them to juggle customer and vendor partner expectations, while co-innovating and co-creating at the same time?

Watch the video now as TM Forum's CEO Nik Willetts sits down with Shankar Arumugavelu, Group CIO at Verizon to discuss how to tackle these demands and manage expectations in a landscape when continuously evolving is the 'new normal'.

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