DTWS: How Covid-19 accelerated digital transformation in telcos

In this video, Salesforce's Oisin O'Connor (Senior Go To Market Director - Communications) and Dirk Grote (Director, Industry Advisor - C&M) ​discuss how:

• Covid-19 accelerated digital transformation in communication service providers (CSPs)
• Customer expectations are changing to compete in the ecosystem
• To cater for exploding fiber demands
• 5G is driving a big change in BSS and why.