Driving digital transformation: IOH and Huawei’s AI-powered collaboration

At DTW Ignite 2025, Desmond Cheung, Director & Chief Technology Officer at Indosat Ooredoo Hutchison (IOH) and Lucas Lu, President of ICT Assurance and Operation Services Domain at Huawei Technologies Co. Ltd, joined TM Forum’s Joanne Taaffe to discuss IOH’s transformation journey. The interview outlines IOH’s AI-driven strategy focused on enhancing customer experience, driving operational efficiency, and developing talent—including initiatives to train up to two million Indonesians in AI. It also highlights Huawei’s role in supporting IOH through intelligent platforms, organizational transformation, and AI-powered operations.