Dell ‘s Singh urges telcos to adopt ‘automaton-first mindset’: Manish Singh

Singh highlights a recent Moonshot Catalyst proof of concept that demonstrated an AI agent leveraging GenAI and large language models to transform customer engagement, enable sentiment analysis, predict churn and enable dynamic offer generation. He also explains how a “horizontal network cloud” can help telcos bridge cloud transformation silos across the company and why an “automation-first mindset” is key to increasing energy efficiency and cutting costs.