Cerillion explains ‘headless’ BSS and other OSS/BSS trends: Richard Doughty

Headless BSS is when telcos want to keep their legacy customer-facing platforms, such as mobile apps and online shops, while also getting the benefits of “pre-integration” of other functions like fulfillment, charging and billing. Doughty cites Virgin Media in Ireland as a customer benefitting from this approach. He also discusses a trend toward netco/servco separation and operators’ increasing reliance on AI and Open APIs.