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Becoming a data-driven CSP: Improving data efficiencies

15 Mar 2023

Becoming a data-driven CSP: Improving data efficiencies

Becoming a data-driven CSP: Improving data efficiencies

Evolving Axiata's digitization and analytics (DNA) journey through to implementation towards impact, leveraging TM Forum's Digital Maturity Model Framework (DMM), Big Data Analytics (BDA) & Anticipated Impact Measurement & Monitoring (AIMM)
Achieving maturity through Open APIs and ODA through development of DTE by ADL
Using data and analytics to improve back-office and customer-facing functions and improve them through a cohesive, data-driven strategy
Leveraging AI to look across data sets of customer issues and offer agents remedies for how to quickly solve customer problems, reducing time to resolution and empowering more effective agents

Shasi Prapakaran

Shasi Prapakaran

Head of Group Synergy & Digitisation

Axiata

Ahmed Saady Yaamin

Ahmed Saady Yaamin

Head of Axiata Group Analytics

Axiata