AI helps operators engage better with customers and create differentiated experiences, says Chad Dunavant, EVP and Chief Strategy & Product Officer at CSG.
Artificial Intelligence (AI) is not new and has featured in CSG platforms for a decade. The latest evolution of the technology is accelerating AI use cases for telcos and enabling them to improve customer engagement and create unique experiences for customers. CSG has expanded its AI-based portfolio with capabilities for more personalized offers and interactions with consumers.
Chad Dunavant
Executive Vice President, Chief Product & Strategy Officer
CSG
Dean Ramsay
Principal Analyst, Head of Research and Media
TM Forum