DTW (Digital Transformation World)

Agentic AI’s accuracy and speed will reinvent B2B and B2C customer service

At DTW Ignite, Rahul Kumar, Senior Partner & Vice President – Global Industry Leader for Telco & Media Industry, IBM, reflects on the impact of GenAI and the huge potential of agentic AI for CSPs

Agentic AI’s accuracy and speed will reinvent B2B and B2C customer service

Telcos face two main challenges: understanding, managing and creating a suitable data infrastructure to work with AI; and recruiting data scientists to manage the data and apply the new technologies.

Rahul Kumar

Senior Partner & Vice President - Global Industry Leader for Telco & Media Industry

IBM