Advances in AI generate new questions about how to drive telco growth

The telecoms industry has been making use of AI and automation for several years. GenAI, however, represents a sea change.

It enables telcos and their partners to make use of structured and unstructured data in entirely new ways. This in turn holds out the promise of advanced productivity and operational gains, as well as the ability to drive growth through the creation of innovative services and customer experiences at scale.

But it also poses fresh questions for leaders about how they navigate change, and how their businesses manage and make use of data and build data models, as Stephen Rose, GM, Global Industries, IBM, and Nik Willetts, CEO of TM Forum, discuss.

Watch the video to find out more.