1.3 A blueprint for growth: the techco operating model

FIRESIDE CHAT: Building an operating model for growth in the AI era  

• Agile at scale: A realistic aspiration or a pipe dream?  
• Bridging the gaps between organizational silos to deliver the required agility  
• Embedding an “AI first” approach into the company culture   
• Building a better partnership model between CSPs and vendors  
• Software platform strategy for realizing the new operating model 

Interviewer: Jinu Koshy, Vice President, Infosys 
Rohit Batra, VP & Head of Telecom, Media, and Technology Products, ServiceNow 
Julian Stobbs, Service Insight & Transformation Director, BT Group 

PANEL: Developing a blueprint for future-proof operating model  

• What changes are needed across the organization and in terms of operating model to support new business models? 
• Bridging the gaps between organizational silos to deliver the required agility 
• Ensuring that the operating model able to operate across multiple verticals 
• How can digital technologies be used to ease the transition to a new operating model? 

Moderator: Joann O’Brien, VP Digital Ecosystems, TM Forum 

Panelists: 

Mathieu Horn, CEO, triPica
Gert Rieder, Vice President, Technic & Infrastructure, Norlys Digital
Eduardo Pérez, Senior Lead - Strategy & Innovation, Colt
Richard Doughty, Business Development Director, Cerillion