We look at how companies have been doing on the customer experience front, and how much revenue they’ve been getting from new digital services.
The customer experience paradigm centers around more customer control. But, it needs to be more than a self-service portal to the same rigid tariff plans.
Telcos must avoid becoming a commodity of the Fourth Industrial Revolution by carving out a special role that they only can uniquely fill.
Sponsored by: Amdocs
AI can serve as a powerful tool to evolve business process efficiency and effectiveness, drive new revenue streams and deliver a “wow” customer experience.
Sponsored by: Nuance Communications
AI is driving new customer engagement capabilities across channels and around the world. The explosion of touchpoints like chatbots, virtual assistants, in-app messaging and two-way SMS – plus conversational IVR, mobile and web – require intelligent systems that are smarter, faster and more scalable than ever.