TM Forum’s best of 2017

TM Forum’s Aaron Boasman-Patel, Vice President of Content, Research & Media, reviews digital transformation in 2017 as we gear up for 2018.

The happiness index and moving beyond NPS

“Customer experience is the next big battle ground for telcos,” proclaimed Amit Akhelikar, Global Director of Lynx Analytics. A bold statement at a time where many providers feel they are fighting battles on several fronts.

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