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TM Forum’s best of 2017

TM Forum’s Aaron Boasman-Patel, Vice President of Content, Research & Media, reviews digital transformation in 2017 as we gear up for 2018.

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The happiness index and moving beyond NPS

“Customer experience is the next big battle ground for telcos,” proclaimed Amit Akhelikar, Global Director of Lynx Analytics. A bold statement at a time where many providers feel they are fighting battles on several fronts.

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