The happiness index and moving beyond NPS

“Customer experience is the next big battle ground for telcos,” proclaimed Amit Akhelikar, Global Director of Lynx Analytics. A bold statement at a time where many providers feel they are fighting battles on several fronts.

Demystifying the hackathon

Hackathons aren’t just for start-ups and can help accelerate the digital transformation of large organizations according to McKinsey’s Javier Vara.

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