The customer experience paradigm centers around more customer control. But, it needs to be more than a self-service portal to the same rigid tariff plans.
Telcos must avoid becoming a commodity of the Fourth Industrial Revolution by carving out a special role that they only can uniquely fill.
Sponsored by: Amdocs
AI can serve as a powerful tool to evolve business process efficiency and effectiveness, drive new revenue streams and deliver a “wow” customer experience.
Sponsored by: Nuance Communications
AI is driving new customer engagement capabilities across channels and around the world. The explosion of touchpoints like chatbots, virtual assistants, in-app messaging and two-way SMS – plus conversational IVR, mobile and web – require intelligent systems that are smarter, faster and more scalable than ever.