Sri Safitri, Project Director of Customer Experience at Telkom Indonesia discusses the company’s customer focused transformation project, and the steps they took to yield success.
The best customer care is proactive where possible, solving the issue before the customer is even aware. And where that…
For CSPs, there are four clusters where AI can and will play a role in enhancing operations, supporting innovation and driving growth.
Simon Norris, Founder and CEO of UX agency Nomensa, looks at how strategic UX and humanistic insights from big data can play an intrinsic role in combating the threat of commoditization.
Sponsored by: Netcracker
Rather than prioritizing new services, operators should focus on enabling new business and service models that promise a better experience for all parties.
Sponsored by: BriteBill
BriteBill CEO, Alan Coleman, talks to TM Forum’s Chief Analyst, Mark Newman about the secrets to the company’s success and increasing its global footprint.
Harmeen Mehta, Global CIO and Head of Digital at Airtel discusses a digital strategy that’s reactive to the consumer. “It’s not only about what they’re doing and what they’re wanting, but also about understanding their behavior and seeing that change.”
Day one of the Mobile World Congress: 5G dwarfed all other conversation, digital’s big issue is people, not tech, and Ryanair’s story is a warning to telcos.