CSPs and suppliers ranked concerns about AI displacing staff last on the list of potential challenges in our new AI report. This is troubling.
Sponsored by: Amdocs
AI can serve as a powerful tool to evolve business process efficiency and effectiveness, drive new revenue streams and deliver a “wow” customer experience.
Sponsored by: Nuance Communications
AI is driving new customer engagement capabilities across channels and around the world. The explosion of touchpoints like chatbots, virtual assistants, in-app messaging and two-way SMS – plus conversational IVR, mobile and web – require intelligent systems that are smarter, faster and more scalable than ever.
Sponsored by: Aria Networks
As operators look for a way to address both the pressures and the opportunities they face, they are acknowledging that nothing less than a transformation of their operating models will do. This is perhaps the most exciting area for the application of AI techniques.
As the hype around AI snowballs, IBM’s Rob van Den Dam writes about how CSPs are using it to remain competitive.
The TM Forum Community site held its first ‘ask the expert’ session and AI was the topic of choice, not least because of the huge expectations placed on it.
Standardization of testing is a critical step toward easing NFV deployment headaches when multiple VNF suppliers are involved. An important TM Forum Catalyst project called Joint Agile Delivery (JAD) has made a huge leap in this area.