Service providers need to fully understand their business in order to make the right strategic decisions. Today, it is a challenge in many organizations to understand what is happening in the network when customers complain. 2solve is a simple solution in the OSS space that effectively fills the gap of network visibility to the main part of the service provider organization. It supplements existing CEM and traditional OSS tools, enabling much faster incident handling.
Even for a mature organization which is highly efficient using traditional methods and tools, there is a potential gain of several million Euros per year by applying smart technology for automated incident diagnostics.