Digital Transformation & Maturity

Research Report /

Any digital transformation program should start with a vision for what the organization wants to become in two, five or ten years.

In the telecoms market this vision is likely to involve the transition from being a communications service provider to a digital service provider (or telco). But definitions of what a DSP is, or could be, are relatively scarce.

This report explores the commercial models and technology enablers that CSPs will need if they are to expand their remit beyond that of connectivity providers.

About the authors

Mark Newman, Chief Analyst ,TM Forum

Mark Newman is an analyst with 25 years’ experience delivering insights on the future of the telecoms sector to senior level executives and audiences.

Catherine Haslam, Senior Analyst, TM Forum

Catherine Haslam is an analyst with 20 years’ experience in providing insight, analysis, and consulting services to decision-makers within CSPs.



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Independent Technology Systems Ltd.
INTRAWAY R&D S.A.
Nokia
Tata Communications Transformation Services UK
TM Forum
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