Case study

Research Report /

TM Forum’s Case Study Handbook 2017 provides a diverse collection of real-life success stories from service providers across the globe that are transforming their businesses to become agile digital service providers capable of rapidly delivering what customers want.

Learn from these leading service providers’ case studies showcasing how they are transforming their business operations to realize revenue growth, cost savings and reduced time-to-market for new services.

A few highlights:

  • Globe Telecom – transformed its business with new enterprise architecture and avoided costs of $1 million
  • KPN – transformed to a customer-centric business saving €350 million and increased its Net Promoter  Score
  • BT – deployed new cloud services achieving rapid delivery of tailored services to every customer
  • Liberty Global – achieved rapid deployment of 20 new digital services in 10 European markets achieving 75 percent total effort reusability
  • Telefonica Global – transformed operating companies in 15 countries in record time, eliminating 2,000 systems and 20 data centers

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News content collected from leading sources around the world by key TM Forum staff.

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