Customer Centricity

Research Report /

Quality of service and experience are fundamental to network operators’ success in terms of attracting and keeping customers, and profitability. But they are increasingly difficult to achieve when: more services are created and delivered through partnerships/ecosystems; there are an unprecedented number of services; and virtualization/NFV is a whole new ball game. The report outlines the issues, as explained by network operators and what they want from tools to help them address those issues.

To understand the challenges and success factors surrounding quality of service and experience, TM Forum interviewed service providers and vendors from around the world. Read this report to find out what they had say about:

  • How they’re making sense of all the relevant data that today’s infrastructure can generate.
  • Where they’d like to see vendors provide additional quality-related insights and tools.
  • Why applications, services and technologies such as Wi-Fi calling, multiprotocol label switching (MPLS) and NFV are so challenging when it comes to monitoring customers’ actual services and experiences.

You might also like: Free whitepaper – Assuring right-on-demand service launches in the virtualized network 



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About The Author

Freelance Writer

Tim is a freelance writer and independent analyst covering the tech, telecom and professional audio-video industries.

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