Digital Transformation & Maturity

Research Report /

Microservices: Piecing together a strategy

In the past, software companies assembled large teams of engineers to build applications which, over a period of time, became monolithic and unwieldy. Today they are using a microservices architecture to break the process down into components that can then be reassembled to deliver larger applications.

Using microservices is an approach to building, delivering and using software that many Internet companies have been employing for five to ten years or more. And in the same way that specialist manufacturing of automotive components has resulted in better vehicles, so is componentization helping to create better software.

Microservices are beginning to find their way into communications service providers’ businesses as they virtualize their networks and embrace cloud strategies. This report looks at how CSP can use microservices. Read it to understand:

  • What microservices are
  • How microservices can help CSPs
  • Why network virtualization isn’t enough
  • Why current OSS/BSS must change in the virtualized world
  • How operators expect to use microservices to improve OSS/BSS


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Amdocs Management Limited
TM Forum
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About The Author

Chief Analyst

Mark Newman is an analyst with 25 years of experience delivering insights on the future of the telecoms sector to senior level executives and audiences. Mark’s recent research has focussed on telecoms operator business models, digital transformation, service provider diversification, and the intersection between Internet and telecoms. He delivers analysis, presentations, strategy sessions and workshops to global audiences, helping them to plan for the changes that technology and disruptive new business models that will fundamentally transform their businesses. Mark was Chief Research Officer at Informa Telecoms & Media and Ovum before leaving to set up his own research firm, ConnectivityX, in 2016. He joined the TM Forum as Chief Analyst in February 2017.

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