Customer Centricity

Research Report /

The exponential growth in the number and variety of product, service and resource elements results in an equivalent increase in management complexity and responsibility. Service providers are looking beyond the network infrastructure to include all of the physical, virtual and partner elements that are now part of the ‘network’ and must be managed to the same levels of reliability and availability as routers and switches.

What’s needed is a new approach that aligns resource inventory with product, service and resource catalogs to implement a unified data-driven architecture enabling automation, improved time to market for new services and rapid response in the event of a failure.

Read this report to understand:

  • Why dynamic resource management is necessary
  • What resource management should be able to accomplish
  • The steps to adopting dynamic resource management
  • How to build a customer silo
  • Why automation and data quality are critical
  • Why federation alone isn’t enough
From the analyst


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About The Author

With over 25 years of experience in ICT engineering and operations, Nancee is a trusted advisor to executives in the areas of ICT strategy and planning, market research, product development, communications, and ICT solution integration.

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