Digital Transformation & Maturity

Research Report /

The telecommunications industry is in a catch-22: New digital architectures, processes and work practices such as Agile software development, DevOps, cloud and microservices can help communications service providers (CSPs) address the pressure they’re under to cut costs and find new sources of revenue, but organizational silos and cultural issues like hierarchies, red tape and aversion to risk are standing in the way.

This is the key finding in our second Digital Transformation Tracker (DTT). As its name implies, the DTT tracks the status of digital transformation in the telecommunications industry and CSPs’ perceptions about progress. We publish the tracker twice a year, and our inaugural edition appeared in October 2017.

Read this report to understand:

  • Why are CSPs are struggling to articulate a vision?
  • What is the role for platform business models?
  • What is the status of digital transformation?
  • What are the primary drivers and challenges?
  • What’s wrong with CSPs’ culture and how can they change it?
  • Where are the skills gaps and how can CSPs address them?
  • What is the role of network technology in digital transformation?
  • Where are CSPs with deploying network functions virtualization and software-defined networking?
  • What are the biggest challenges around virtualization and cloud?
  • How can TM Forum help?

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NetCracker Technology
Torry Harris Business Solutions (Europe) Ltd
TM Forum

About The Author

Chief Analyst

Mark Newman is an analyst with 25 years of experience delivering insights on the future of the telecoms sector to senior level executives and audiences. Mark’s recent research has focussed on telecoms operator business models, digital transformation, service provider diversification, and the intersection between Internet and telecoms. He delivers analysis, presentations, strategy sessions and workshops to global audiences, helping them to plan for the changes that technology and disruptive new business models that will fundamentally transform their businesses. Mark was Chief Research Officer at Informa Telecoms & Media and Ovum before leaving to set up his own research firm, ConnectivityX, in 2016. He joined the TM Forum as Chief Analyst in February 2017.

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