The executive summary includes an infographic showing key numbers, though if you are a member, you can download the full report here
Digitization has resulted in an explosion of new services, competitors and potential partners, giving rise to new, innovative business and delivery models, complex new technologies, highly competitive pricing and increasingly empowered, connected customers. For communications service providers, this means they must transform their business processes, networks and support systems to compete with digital natives who are much more nimble.
For our first-ever Insights Research report on digital transformation, we surveyed 64 executives from 49 communications service providers about their plans for transformation – how they’re going about it, what the challenges are and what kinds of tools they need to help them. This summary, available free to all, provides highlights of our findings.