Data Analytics & AI

Research Report /

To meet seemingly insatiable demand for connectivity and new applications from consumers, enterprises and partners, communications service providers are transforming their business processes, networks and operations by adopting business process automation, network functions virtualization (NFV), software-defined networking (SDN), cloud-based applications and, in the case of mobile operators, 5G technology. Managing all this is the biggest challenge they face, and analytics are key to success.

Read this report to understand:

  • How and why network and service management must evolve
  • The role for orchestration and closed control loops
  • How operators are using analytics and machine learning
  • Obstacles operators must overcome
  • Why 5G is particularly challenging – but also promising
  • How TM Forum’s Catalyst program is helping operators address the challenges

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Ciena Corporation
TM Forum

About The Author

Managing Editor

Dawn Bushaus began her career in technology journalism in 1989 at Telephony magazine, which means she’s been writing about networking for a quarter century. (She wishes she didn’t have to admit that because it probably gives you a good idea of how old she really is.) In 1996, Dawn joined a team of journalists to start a McGraw-Hill publication called, and in 2000, she helped a team at Ziff-Davis launch The Net Economy, where she held senior writing and editing positions. Prior to joining TM Forum, she worked as a freelance analyst for Heavy Reading.


  1. Subhas Acharya on

    Hi there,

    Kindly share the paper containing some insights about how data analytics and AI can help us managing service assurance for telcos.


    • Profile Picture

      Hello Subhas thank you for your interest – you’ll find the link to download the report in the top right hand corner of this webpage, just under the black navigation bar. Let me know if you need any help, Annie

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