Customer Centricity

Research Report /

Effective smart city leadership is not simply a matter of strong, top-down governance. It is much more about ensuring that the smart city is built around the citizen and their needs and aspirations. One of the core requirements of a smart city is the ability to engage citizens in tackling challenges – that includes residents, businesses and other community stakeholders.

Achieving this can require cultural and organizational transformation, and there are technical challenges too. However, the rewards for cities that get this right will be huge – they will see the greatest amount of innovation and, ultimately, improved quality of life for citizens.

Download this report for:

  • Examples of successful cities’ approaches
  • A look at some of the challenges and hurdles cities face
  • A glimpse of what’s next for citizen-centric smart cities
  • Some tools and best practices cities can use today

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Philips Lighting
TM Forum

About The Author


Sarah is a freelance writer and editor with an interest in new technologies and how they impact our everyday lives.

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