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Wholesale changes: rethinking support systems for new fiber operators

Standards-based support systems and services are emerging to help wholesale fiber companies digitize customer experience and increase automation.

Mark NewmanMark Newman
11 Sep 2023
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Wholesale changes: rethinking support systems for new fiber operators

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Prodapt
Salesforce

Wholesale changes: rethinking support systems for new fiber operators

A fiber “gold rush” has swept across the industry in the past five years, with network operators backed heavily by private equity firms. Some fibercos are startups offering connectivity in one city or a few towns, while others are divisions of incumbent telcos that needed a dedicated wholesale organization that uses digital technologies to ensure they are customer-centric, flexible and scalable. Both types of operators are bringing in private investment to accelerate network deployment.

This report looks at how standards-based support systems and services can help fibercos digitize customer experience and increase automation. It draws on interviews with four companies: CityFibre, Eurofiber, Gigapower and Virgin Media Ireland (VMI).

Read the report to understand:

  • The history of the fiber business and why overbuilding has become an issue
  • The difference between netcos and servcos and why dividing the business presents opportunities for wholesale
  • The important role standards play in the wholesale business model
  • How CityFibre, Eurofiber, Gigapower and VMI are delivering digital customer experience
  • How managed services can help fibercos.