Research Report | Business Support Systems (BSS), Digital transformation, Customer experience management

Transforming BSS: racing to a flexible, customer-focused future

Communications service providers (CSPs) need to create, curate and monetize connected experiences for customers by transforming their business support systems.

Teresa Cottam

20 Jul 2023

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Transforming BSS: racing to a flexible, customer-focused future

Sponsored by:

Transforming BSS: racing to a flexible, customer-focused future

Communications service providers (CSPs) need to take a new approach to BSS transformation. They need to focus not just on technology but also on the needs of business and consumer customers to deliver integrated business propositions enabled by converged networks.

Read this report to understand:

What is driving the need for hyper-flexibility and hyper-agility, including the effects of true customer centricity, hyper-personalization and competitive pressures
How change is becoming more frequent, iterative and customer-driven
The role of key technologies such as self-service, self-configuration, automation and AI in driving change and enabling CSPs to become more flexible and agile
What CSPs’ intentions are in terms of investing to support more flexibility and agility
How CSPs will evolve their performance over the next 10 years
How three CSPs are evolving their systems and processes to become more agile and adaptive.

Teresa Cottam

Transforming BSS: racing to a flexible, customer-focused future

Communications service providers (CSPs) need to create, curate and monetize connected experiences for customers by transforming their business support systems.

Teresa Cottam

20 Jul 2023

Download Report

I consent to receiving marketing communications from TM Forum, including information about resources, services, and events. You can update your email subscription preferences at any time.

Yes, I would like to receive further information from and otherwise be contacted by Qvantel Oy For more details on how we process your data, please refer to our Privacy Policy.

Sponsored by:

Transforming BSS: racing to a flexible, customer-focused future

Read this report to understand:

What is driving the need for hyper-flexibility and hyper-agility, including the effects of true customer centricity, hyper-personalization and competitive pressures
How change is becoming more frequent, iterative and customer-driven
The role of key technologies such as self-service, self-configuration, automation and AI in driving change and enabling CSPs to become more flexible and agile
What CSPs’ intentions are in terms of investing to support more flexibility and agility
How CSPs will evolve their performance over the next 10 years
How three CSPs are evolving their systems and processes to become more agile and adaptive.

Teresa Cottam