The growing importance of data governance
Data governance programs vary significantly among communications service providers. This report looks at projects underway in the face of evolving technologies.
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The growing importance of data governance
Communications service providers (CSPs) are increasingly using data to drive growth, which will require good quality governance. However, a survey for TM Forum's new report on data governance reveals that although respondents understand the need for data governance, program maturity across CSPs varies significantly. There are also interesting challenges on the horizon as telcos adopt machine learning and AI and diversity of data increases. Our research demonstrates a broad range of projects underway, with some respondents focusing on new technical projects and others working on structure and policies. Governance enables CSPs to mitigate the business risks associated with poor data management practices while enabling them to obtain value from their data and the use of data from other parties. Read the report to understand:
- The current and future barriers to good governance, and why silos of data are especially problematic
- The level of maturity CSPs have achieved in their governance programs and steps they must take to increase maturity
- How Orange is improving data quality and how Vodafone is realizing its data governance vision
- How the pandemic is affecting telcos’ governance strategies
- Why participation in digital ecosystems and monetization of data present increased governance challenges
- Why deployment of 5G and IoT and use of cloud and AI increase the need for governance
- The most important areas for CSPs to focus on in the future to ensure good governance
